2017 New Business of the Year Award

When Webworks Was Nominated

• Please describe the nature of your business

  Kingston Webworks was built to service local businesses in Kingston as its sister company FrontRunner Professional has been building websites and offering marketing services to Funeral Homes across North America for over 20 years. We saw a need for years; our friends, family, and acquaintances were asking for our services and we got tired of saying no. Thus began Kingston Webworks, along with our slogan: Making the Web Work for Local Businesses! 

  • We started with a salesperson and a web designer and quickly grew to include the staff we have on board today. 
  • We are futuristic 
  • We are dedicated 
  • We care 
  • Passionate 
  • Started out with a team of 3 and now have created a bigger team with the help of FrontRunner

• What have you done to establish their business?

  • New business growth of over 100% in our first year of business.
  • Over 50% growth in employees in the first year of business
  • Product expansion (apps, social, SEO). We were just a web company when we started 
  • Dedicated support 24/7 for our clients 
  • Mixers, Client events 
  • Dedicated account rep 
  • Established professional relationships that become long-lasting partnerships. 
  • Workshops
  • Being local allows people the flexibility to come into our office for any needs

• What service initiatives have you undertaken to create customer satisfaction and build customer relationships since creation?

  • Our team makes sure to be 100% there for clients. In total, we have 74 clients and I can guarantee we could each tell you personal details about each client; where they are from, what they do for fun, maybe even what their favourite restaurant in town is. We have very close relationships with our clients, and we trust them just as much as they trust us. 
  • We constantly tell our clients we offer 24/7 support because we truly do! There is very rarely a time when a client’s project manager is not available for support. This is a massive advantage of what we offer compared to competitors. 
  • We dedicate ourselves to our clients and their needs. Understanding the client and their business needs are most important. We then rally our team and resources to help deliver the best products and experience. 
  • We care – this statement is simple but expresses our genuine passion to help our clients in any circumstances. We are known to offer a hand whenever a client may need something for an event, a staff meeting, etc. 
  • We are involved in so many community events up to including giving back to our community with donated services for charities. 
  • Our customers are like partners/friends/family

• What creative innovations have you introduced to your business?

  • Kingston Webworks is always looking for a new process, a new technology, and new ways of doing business. Whether it be a new sales platform, email technology or website platform we are always on the lookout to test new products. Our staff is exceptional at watching what fortune 500 companies are using and look to utilize these products on a smaller scale. 
  • Creativity runs through our blood here at Kingston Webworks, our staff are constantly creating new ways to reach clients in unique ways. 
  • Our programs are always evolving and growing with technology. For instance, our Social Media Management program changes weekly to accommodate to changing algorithms, Facebook protocols and ever changing social media channels.
  • We put our client’s needs first. We are here 24/7. 
  • We are a one-stop shop. We can offer any service to help businesses with their marketing
  • We often take the staff out to show our appreciation, whether that be golf, bowling, etc….
  • We have someone cook lunch for us everyday.

• Are you engaging in and/or encouraging community involvement in your new business?

  • Free workshops for the business community
  • 2 Business mixers each year
  • Donated to Harmony, located at Yacht Club
  • Created free logo for Kingston Street Mission
  • Creating marketing materials and managed Facebook campaigns for Dress for Success
  • Acer Memorial Sponsorship
  • 150 Socks Canada
  • Garbage cleanup in Confederation Park
  • Recently entered a team for the CIBC Run for the Cure 5KM
  • Spoke at St. Lawrence to first-year students about what Kingston Webworks looks for in hires
  • Volunteered at the Ongwanada Christmas Family Dinner helping families connect with their loved ones. 
  • Supports numerous local businesses throughout the year by attending events and fundraisers
  • Involvement in local job fairs speaking to students about their future, and what Kingston Webworks looks for in an employee
  • At Christmas, we purchased baked goods from Cards Bakery and handed them out to local businesses drawn at random
  • Collect donations for Circle of Friends
  • Smile Cookies
  • We are always taking part in things like Breast Cancer Awareness, Autism, and more…

The Winning Night